Support
What’s the trouble?
When something on a BikeBee booking needs sorting — a hiccup at pick-up, a receipt you cannot find — start here. Everything on this page reaches a real operator.
In-app chat
Threaded with your host and attached to the booking. The quickest line while a trip is live.
Email an operator
Anything needing receipts, photos or a written record. Read by a person, usually within four hours.
On the road
In an emergency in Thailand, call 191 for police or 1669 for an ambulance before you contact us.
Common questions
See the full FAQHow to book, change or cancel a ride
Bookings
Search by city and dates, reserve the bike you want with a ฿100 deposit, and your host’s contact arrives the moment you confirm. Cancellation windows vary by host; where none is stated, our standard policy gives a full refund up to 24 hours before pick-up.
Deposit via Stripe, balance with the host
Payments
The ฿100 online deposit is handled by Stripe — credit, debit and most local cards work. The remainder is settled directly with your host in cash or by bank transfer on pick-up day. We do not store the card used for the deposit past the booking window.
What happens when you meet your host
Pick-up
Your host shares their contact and the meeting point the instant you reserve. On arrival, walk the bike together — a two-minute inspection with photos on both phones — settle the balance, and scan the QR code to check in.
Disputes and claims
Reports
Damage, missing kit, a host no-show, or a charge you did not expect? Send a report with photos and the booking reference. Every one is read by a person, and we come back within one business day.
Your profile and security
Account
Your profile travels with you from Bangkok to Krabi, booking to booking. Update your licence, passport or phone number once and it applies everywhere. We will never ask for your password by email.
Listing your bikes
Hosting
Own a shop, a fleet, or a couple of bikes of your own? Listing is free, you set the price, and the balance is collected from the rider in person on pick-up day.
Still stuck?
A web contact form is on the way. In the meantime the two channels that reach an operator directly are in-app chat — fastest while a booking is live — and email.
The support address is being set up. Until then, message your host through the booking in the BikeBee app.